Pearson International Airport Case Study

Pearson International Airport
Terminal 3
Mississauga, ON
NEC plasmas, custom designed Peerless mounts, Plasma PCs, digital signage software

About Pearson International Airport

The airport first opened in 1939 as Malton Airport. It was renamed Toronto International Airport in 1960, and then to Lester B. Pearson International Airport (LBPIA) in 1984 in honour of Lester B. Pearson, Canada's 14th prime minister. Terminal 3, which opened in February 1991, was built to offset traffic from old Terminal 1 and Terminal 2. It was built as a private venture and was a state of the art terminal containing, among other things, a US customs pre-clearance facility. Today, Pearson International is Canada's busiest airport. In 2005 the airport was ranked 29th among the world's busiest airports, handling 29.9 million passengers and the 23rd busiest airport for aircraft movements with 411,609.

Project Details

With traffic in today's airports increasing, highly visible signage has become a necessity to ensure that travelers have the most up-to-date information. This was the challenge the Lester B. Pearson International Airport in Toronto faced when its Terminal 3 complex opened more than 150 new check-in counters to accommodate over 20 different airline carriers. Since Terminal 3 supports air-line carriers that do not necessarily require a permanent check-in counter, The Greater Toronto Airports Authority (GTTA) needed to provide a unique and sophisticated technology to support the required shared counter space with the immediacy and flexibility to accommodate flight schedules.

The APG Solution

To meet the challenge, SITA, a leading provider of global telecommunications and information solutions to the air transport industry, developed and customized a fully integrated and highly efficient digital signage solution for the Toronto Airport. At the time, no other airport in North American had previously implemented this kind of signage solution on the scale proposed for Terminal 3, so SITA turned to APG Displays and display manufacturer NEC Technologies to help bring everything together into a single solution.

Selecting the right display was critical for many reasons. Firstly, the displays had to not only be bright but also easy to view from a variety of angles. Also, the screen size needed to be large, yet the units had to remain lightweight and be easily installable. After much testing and an extensive evaluation of several different brands of plasma displays, SITA and APG recommended NEC's PlasmaSync 42" public display monitors

Due to the collaborative effort of APG Displays, SITA, and NEC Technologies, a full digital signage, audio visual solution was provided including the displays, special computers mounted to the back of the plasmas as well as unique signage software all designed to meet the Toronto International Airport's Terminal 3